RESPONSIBILITIES AND QUALIFICATIONS
HOW YOU WILL FULFILL YOUR POTENTIAL
- Perform pre-market checkout out critical applications and infrastructure.
- Support both application functionality and data content; escalate data content issues to vendors and/or internal developers.
- Automation, run-books and FAQs, for helpdesk.
- Manage incident management process for Market Data issues.
- Manage engagement with end users/vendors and helpdesk until problem is resolved.
- Acting as role model and technical mentor for less experienced staff.
SKILLS AND EXPERIENCE WE ARE LOOKING FOR
- Candidate should have relevant experience in the range of 2-4 years.
- Deep understanding of application configuration and troubleshooting, experience of supporting Windows environment essential.
- Experience of remote support (international), working with vendors for problem resolution.
- Experience with scripting languages such as Perl, Python, Powershell.
- Availability: Be available to respond to emergency situations and perform regularly scheduled maintenance
- Strong inter-personal and communication skills.
- Application product support specialist for Refinitiv, Bloomberg, Datastream, Factset, etc
- Deep understanding of application configuration and troubleshooting, experience of supporting market data or trading desktop applications.
- Understanding of Linux environment.
- Experience with vendor data distribution systems like TREP, Elektron, Activ,, etc.
- Financial Industry experience - Understanding of capital markets, experience with multiple asset classes