Job Title: End-User Support Engineer
Location: Austin, TX
Our Financial Technology recruitment division continues to collaborate extensively with several of the world's leading and largest hedge funds. This company is looking for an End-User Support Engineer to provide technical support and administration for all internal end-user software, hardware, and connectivity. The role will be in Austin, a known growing tech hub.
You will be responsible forโฆ
- Identifying, diagnosing, researching, tracking, and resolving complex technical problems
- Escalating issues and facilitating user assistance from third parties or other IT groups as needed
- Providing excellent customer service experiences for all end users, traders, and senior leadership
- Working effectively in a cooperative and collaborative global team environment
- Escalating, coordinating, and managing incident response for critical firm-wide issues
- Troubleshooting technology issues related to hardware, software, user accounts, trading
- environments, operating systems, and mobility
Job Qualifications
- A Bachelor's degree (BS or BA) and 3+ years of relevant technical support experience
- Interacted professionally with internal customers and demonstrates key client service concepts (e.g., responsiveness, attentiveness, composure, attention to detail, follow-through)