Collections Governance & Controls Manager

What will you be doing?

· Ensuring thorough documentation of all existing strategies and intent, keeping documentation current as strategy changes are made

· Engaging with strategy owners and participating in change control forums

· Performing Risk & Control Self-Assessments (RCSA) to review operational risks and ensure the effectiveness of controls, driving attainment of business objectives

· Developing and monitoring Control / Exception reporting to ensure that execution matches strategic intent; identifying areas of opportunity to enhance existing controls

· Developing and maintaining frameworks for strategy governance, including measurement / KPIs, guardrails, risk ratings, review frequency

· Identifying issues and gaps, opening and managing incidents to ensure timely closure of issues

What we're looking for:

· Bachelor's Degree or equivalent experience in a Governance and Control or similar discipline

· Experience in Collections and / or Recoveries within the consumer lending industry, Credit Card preferred

· In-depth understanding of US consumer collections laws, rules and regulations at the Federal, State and Local level

· Extensive experience with documentation and issue management

· Experience leveraging SQL/SAS on large data sets

Skills that will help you in the role:

· Graduate studies, MBA preferred, or equivalent experience

· Proficient in the use of Microsoft Office, including Excel to support data analytics and reporting