Job Title: Trade Floor Support Engineer
Comp: 100,000-200,000k base + bonus (Hedge Fund)
Work Model/Loco: Midtown NYC 3x a week in office (open to Miami)
Summary: A top hedge fund globally with nearly 60bn in AUM is looking to hire a Trade Floor Support Engineer to join and interface directly with traders. This role is responsible for proactive communication with the business and is a hands-on role requiring the ability to handle various problems while working with end users.
Qualifications:
- Bachelor's degree strongly preferred
- Experience working in an enterprise level support team
- Ability to direct activities of peers and others not reporting directly to the person
- Knowledge of Active Directory and Exchange
- Extensive experience with CMDB, Change Management, Incident Management and Quality Metric development and operation.
- Must demonstrate an ability and interest in having a hands-on approach to customer service.
- Strong understanding of market data - Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.
- Broad understanding of mobile technology
- Must have excellent written and verbal communications skills as well as strong customer service experience.
- Process oriented individual
- Must demonstrate an ability and interest in having a hands-on approach to customer service.
- Availability for night and weekend shift work as well as light travel to branch offices
- Experience in supporting servers and data centers a plus
- MCP/MCSE/CCNA or equivalent a plus
Responsibilities:
- Previous experience working in financial industry (preferably hedge fund or large financial technology department); knowledge of how equities, commodities, futures, fx and fixed income products trade.
- Able to prioritize in a fast moving, high pressure, constantly changing environment, High sense of urgency
- Deliver high-quality support to all end-users in a courteous professional manner
- Field incident phone calls and emails from end users
- Leverage ServiceNow to manage incident and problem workflows
- Troubleshoot basic network and telecommunications connectivity issues
- Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools; Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, printers and other applications
- VDI and Citrix knowledge and experience
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently
- Assist with trading floor adds/moves/changes
- Troubleshoot basic network and telecommunications connectivity issues
- Maintain and build technical knowledge through continuous education with a focus on customer support