Our client is a top Global Hedge fund, is looking for a highly experienced IT Specialist. You will be required to diagnose hardware/software issues and implement system updates while maintaining data security standards. You will work closely with cross-functional teams to enhance user experience by providing technical support and resolving any issues that may arise. Strong problem-solving skills and effective communication are essential for success in this role, as well as excellent time management skills to manage multiple tasks simultaneously.
Responsibilities
- Provide first-line technical support to Symmetry staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues
- Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution
- Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
- Maintain a strong understanding of our technology stack, including proprietary applications and systems used within the hedge fund industry
- Collaborate with other technology team members and external vendors to address more complex issues and implement solutions
- Build a strong and efficient relationship with Symmetry's main Managed Services Provider
- Participate in the onboarding and offboarding process, setting up and decommissioning user accounts and equipment as needed
- Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
- Contribute to the continuous improvement of helpdesk processes and procedures
- Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage
Requirements
- A minimum of 3 years' experience in helpdesk or IT support roles
- Experience working in the asset management, hedge fund or investment banking industry is preferable
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
- Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
- Experience supporting remote access solutions, such as Citrix and VPN
- Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
- Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
- A customer-focused mindset and a dedication to providing exceptional support to our employees
What work will the successful candidate do in the first 3-6 months
- Knowledge transfer from the existing team
- Work hand-in-hand in daily support with the Helpdesk and Server and Application Support teams
- Build relationship with Symmetry's main Managed Services Provider
